Protecting Your Details

In order to meet your requirements we may collect personal information, such as your name and email address, in order that we can identify you. We also collect other information that does not identify you, this is in the form of Cookies, which help to make your browsing session on our website function properly.

We only collect personal information when you are booking tickets or when you sign up to our newsletter, either via our website or our Box Office. This information could include, your name, address, email address, telephone number, and if you book tickets with us, your transaction and payment methods.

We use this information in a variety of ways: including to identify you when contacting our Box Office, in order that we give the correct information to the right person; to carry out marketing analysis; and to create market research functions which we will contact you with, but only if you have previously indicated your consent for us to do so.

At times we may pass your information onto third parties in order to provide the services you have requested, or where legitimately requested for legal or regulatory purposes, as part of legal proceedings or prospective legal proceedings.

We may, at times, monitor telephone calls and emails to ensure our internal quality standards are met and to improve our services.

How We Use Cookies

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia – all about cookies.


External Links

Theatre Royal Bury St Edmunds website contains links to third party websites in good faith. We cannot be held responsible for the content, privacy policies or practices observed by third party sites.

Changes To This Policy

We will update this policy periodically and will publish these changes to this page.


Last updated 15 September 2014