Box Office is open Monday – Saturday, 10am – 6pm
Call us on: 01284 769505
Box Office is open 1 hour prior to each performance for ticket collections.
Choosing Your Seats at the Theatre Royal
Our auditorium is almost 200 years old and has a very unique layout with a historic horse-shoe shaped Georgian auditorium. To help you understand our seating plan we’ve put together a handy guide Seating in the Theatre Royal explained, which you can use to pick the seats that are right for you. See an example of our seating plan at the bottom of this page.
If you’re still unsure call our Box Office team on 01284 769505, or email us.
Some seats offer a restricted view for certain performances, and we try to reflect this in our pricing. The atmosphere and design of the Theatre allows a very special connection between audience and actor – you are never very far from the action.
Not sure if Aunty Pat is coming to the panto this year?
Want to book your favourite seats but still waiting for payday?
We’re always happy to make a temporary reservation for you; normally we hold tickets for up to 7 days but if you find you need a bit longer get in touch and we’ll see what we can do. All we ask is that you let us know either way at least a week before the performance.
Exchanging & Returning Tickets
We understand that sometimes life interrupts our best laid plans. If you find you’re unable to make a performance don’t worry, call our Box Office team on 01284 769505.
- If it’s more than 7 days before the performance then we will credit your theatre account with the cost of the tickets, less a handling charge of £1.75 per ticket, to use with us in the next 2 years.
- Less than a week before the show we’ll do our best to sell your tickets for you, if we are successful we’ll credit your theatre account (for use within the next 2 years, less a handling charge of £1.75 per ticket), or we can exchange them for to another performance of the same show.
- Regular bookers might want to check out our Friends of the Theatre membership scheme, all members can get guaranteed returns on their tickets up to 24hrs before the performance.
Discounts & Concessions
Follow this link to view our concession rates, current offers and discounts on selected performances.
Take a look at our schools’ pages to see what we can offer your school group.
For any enquiries or bookings for any of our performances, get in touch with our Group and Schools Booking Co-ordinator, firstname.lastname@example.org or call 01284 829931.
Groups of 8 or more get £1 off full price tickets on selected performances.
Theatre Royal Gift Vouchers can be bought from the Box Office and exchanged for Theatre tickets. Vouchers are valid for five years from the time of purchase.
We also accept Theatre Tokens which can be used and exchanged for the purchase of Theatre Royal tickets.
Box Office Agency Sales
The Box Office sells tickets for a wide range of local events. To find out more about this service, please get in touch with Sue Pilgrim, Box Office Manager at email@example.com or call 01284 829949.